Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

We want you to be completely satisfied with your purchase. If for any reason you are not, we do accept returns under the following conditions:

  1. Return Window: Please initiate your return within 14 days of receiving your order.

  2. Return Shipping: You are responsible for the return shipping costs. Please send the item back to our address using a trackable shipping method.

  3. Condition of Items: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Digital products and personalized items are non-returnable.

  4. Refund Process: Once we receive and inspect the returned item, we will process your refund. Please allow up to 10 business days for the refund to reflect in your account.

  5. Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.

If you have any questions or need assistance with your return, please contact our customer support team at info@reyhanbalci.com

To start a return, you can contact us at info@reyhanbalci.com 

Please note that returns will need to be sent to the following address: 
You are responsible for the return shipping costs.

Adress Name: Reqora Warehouse
Full Name: Logiship Warehouse Default-mumlswp4sg
Numer: +1 (213) 706-8863
Adress: 2601 E 28th St, Signal Hill
Apt, Suite: 309 - 200
City: Signal Hill
State: CA - California 
ZIP Code: 90755
United States

You can always contact us for any return question at info@reyhanbalci.com

Damages and issues
Please inspect your order upon reception and contact us immediately with the picture of the product via email (info@reyhanbalci.com) If the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and digital products (wall art pictures).
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, 
Please contact us at info@reyhanbalci.com